FAQs


How much do the tutorials cost?

A 60 minute tutorial costs £20, a 45 minute tutorial £15 and a bite-size 30 minute tutorial costs £10.  Course notes are available for some tutorials, for an additional £2.50. A receipt can be printed during the payment process and will also be emailed to your account.

All prices shown on the website exclude VAT at 20%, which is payable on all tutorials from 1st September 2012.  Please note however, that there will currently be no increase in the prices to reflect this.

If you require a detailed VAT receipt, please contact us by email: michelle@excelcpd.co.uk

How do I pay for the tutorials?

After you have selected the tutorial(s) you wish to purchase, you will be directed to Paypal to pay either with a Paypal account or with a credit or debit card. A direct link to your tutorial and your CPD certificate will be emailed to you immediately (to the email address you use to login to Paypal).  The links are active for 48 hours following payment.

Can my practice pay for the tutorials?

Yes – your practice can be invoiced for just one tutorial or they can purchase a certain monetary value, for example £100.  Once the payment has been received, you will receive a ‘discount code’ to enter when you check out, which bypasses the Paypal checkout system and prompts you to enter your email address –   the links to view the tutorial and print the certificate and course notes will be immediately emailed to this address.

The discount codes will be valid for 12 months.

Please make all cheques payable to ‘Excel CPD’ and post to Darien House, Salisbury Court, Main Street, Frolesworth, Lutterworth, LE17 5EG.  If your practice would prefer to pay by bank transfer, please request an invoice: michelle@excelcpd.co.uk

Do you have a membership option?

Yes – there is the option of a monthly membership for £50+vat (£60) giving unlimited access to all the tutorials and course notes for 30 days, or annual membership for £300+vat (£360) giving unlimited access for 365 days.

You will receive a ‘unique membership code’ to enter when you check out, which bypasses the Paypal checkout system and prompts you to enter your email address –   the links to view the tutorials and print the course notes will be immediately emailed to this address.

Membership may be purchased either online or by cheque payable to ‘Excel CPD’ and posted to Darien House, Salisbury Court, Main Street, Frolesworth, Lutterworth, LE17 5EG.  If your practice would prefer to pay by bank transfer, please request an invoice: michelle@excelcpd.co.uk

Please note it can take up to 48 hours following payment for your membership code to be generated and activated on the website.  Your membership time starts from when you are sent the code.

PDF Guide: How to Use your Monthly or Annual Subscription Code

What equipment do I need to watch the tutorial?

Nothing technical! – just a computer with internet connection, audio speakers and the latest version of Adobe FlashPlayer. A free download is available below.

Tutorials may now be viewed on all Apple and Android mobiles and tablets


Can I account for the CPD hours?

Yes, the tutorials count toward your RCVS obligations, and a CPD certificate can be printed from the link you receive.

Can I purchase a tutorial and view it at a later date?

The links generated are only active for 48 hours following payment.  Unfortunately, the tutorials cannot be purchased to watch at a future date.

I'm living outside the UK - can I still watch the tutorials?

Yes you can – when you are directed to Paypal for payment, the price will automatically be converted into your own currency.  The links will be sent immediately following payment.  As a rough guide, a £20 tutorial will cost approximately 28 euros / 43 Australian dollars / 40 Canadian dollars / 30 US dollars.  The monthly membership option at £60 will cost approximately 84 euros / 128 Australian dollars / 120 Canadian dollars / 92 US dollars.

I haven't received the links

The links to watch the tutorial and print your notes / certificate are emailed immediately following payment, and will be sent to the email address used to log in to Paypal.  Please add ecpd-vetnurse@excelcpd.co.uk to your ‘safe senders list’ and also check your junk folder and if you haven’t received the links within 2 hours, please contact us at:  michelle@excelcpd.co.uk or ecpd-vetnurse@excelcpd.co.uk

The tutorial didn't work properly

This may be because of poor internet connection which can sometimes distort the narration.  Please contact us to discuss.

Refund policy

If you are unhappy with the tutorial for any reason, please contact us within 24 hours of purchase for a refund to be considered.

Contact Us

Please email ecpd-vetnurse@excelcpd.co.uk or michelle@excelcpd.co.uk or telephone 01455 202182 and leave a message for a return call.

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